Not so long ago, harried airline customers used to purchase paper tickets — paper! — from an attendant at the counter. Remember that particular joy? The airport experience today is better because it’s largely digital and self-serviced, a trend that’s swept across nearly every industry segment. JetBlue recently even announced the latest steps of its...
The art of scaling takes some mastery. Companies don’t grow by themselves. If demand suddenly exceeds capacity, it could mean gridlock and death by success. Scaling up smartly is a critical balancing act. It takes a lot of skill, a little luck and it never hurts to follow in the footsteps of your predecessors. Let’s...
What happens after digital transformation? If you play your cards right, you achieve digital maturity. And that’s an achievement worth pushing for: According to research from Deloitte, half of digitally mature organizations report higher net profit margins and increased revenue compared to the industry average. Clearly, there are advantages to nailing a tech-first approach. Digital...
A recently published report suggests that European countries are among the best and worst when it comes to consideration of Digital Life. The report — titled “Digital Life Abroad: An Expat Insider Topical Report” — was published by social media network, InterNations, the world’s first and largest expatriate network. InterNations felt the need to research...
